myCup — Support

Do I need an account to use the app?

No. The map, the venue list, venue details, photos and reviews all work signed out. An account is only needed to save favorites and write reviews.

The map does not show my location

• Check Settings > Privacy & Security > Location Services is on
• Check Settings > myCup > Location is set to While Using the App
• Indoors the first fix can take a few seconds — the app shows an approximate position first and refines it
• If you decline location, the map starts from the centre of Baku and everything still works

No venues appear near me

The venue database currently covers Baku, Azerbaijan. Outside that area the map will be empty. Try moving the map to Baku, or widen the radius in Filters.

Opening hours look wrong

Hours are maintained by hand rather than imported, so they can fall behind when a place changes its schedule. Tell us which venue and we will correct it.

How do I sign in?

With Apple or Google, from the Profile tab. These are the only two options — there is no password to create or remember.

My review is not visible

Reviews are checked before they appear publicly. Yours stays visible to you while it is pending. If it was rejected as spam or abuse it will not appear.

Push notifications are not arriving

• Check Settings > myCup > Notifications is allowed
• Make sure the device has an internet connection
• Reopen the app once — the notification token is refreshed on launch

How do I delete my account?

Profile tab > Delete account. This removes your profile, favorites and the link between your reviews and you. It cannot be undone.